How to Enrol for Vacation Care

Step 1 – View Program

Each centre has a different program schedule! Click on the Service Location below to download the centres program:

John Palmer
Riverbank/The Ponds High School
Richard Johnson Marsden Park

Step 2 – Log in to Existing Family Account

Click Here to log in to My Family Lounge

New Families: Please enter your details and register for a My Family Lounge Account

Step 3 – Adding a Service Location

Click Here if you have never attended either of our services at John Palmer Public School or Riverbank Public School before

Step 4 – Booking Vacation Care within the portal 

Vacation Care bookings are made as “Casual Bookings” in our new system, scroll down and click on “Add Casual Booking” to select the days you would like care for this Vacation Care period.

Step 5 – Selecting children and centre location

  • Select attending child (you are unable to bulk book multiple children, you must enter separately)
  • Select service location (vacation care operates out of John Palmer and Riverbank Public Schools only)
    Can’t see the service you wish to attend? Click here to find out how to add a service to your enrolment) 
  • Select Room eg. Vacation Care

Step 6 – Booking Days

Simply select a day you would like to attend on the calendar, the fees and activity for that day will appear to the right under they Day Info. To confirm your booking for that day, click on “Book Selected Day” 

The day will change colour to PURPLE – this means you are Booked In


Step 7 – Adding additional days and confirming

Continue to select additional days you would like to attend on the calendar and click on “Book Selected Day” (you are unable to bulk book numerous days, you must enter separately)

Your booked in days will appear PURPLE 

To book in multiple children, select a different child and repeat daily booking process. BE SURE TO SAVE CHANGES as you move between each child’s booking.

Once all dates you require are purple click “Save and Exit” to confirm


Step 8 – Reviewing your booking or making changes

Once saved, your family dashboard will reload, you can review your bookings for Vacation Care under the “Casual Booking”

To review exact days or make cancellations or adjustments to your bookings click “Add Casual Booking” 


If you are having any difficulties or have questions please do not hesitate to contact the office.
Office Email:
Office Ph: (02) 8678 0279